Privacy Policy

Effective Date: June 18, 2025

This Privacy Policy describes how Sonia’s Pawsitive Dog Training (“we,” “our,” or “us”) collects, uses, and protects the personal information you provide through our website and services. We are committed to maintaining your privacy and complying with all applicable privacy laws, including the California Consumer Privacy Act (CCPA).

1. What type of information do we collect?

We collect both personal and non-personal information, including:

Name, email address, phone number, and mailing address
Payment and billing details (such as credit card information)
Communication content (messages, feedback, reviews)
IP address and browser/device information
Session data, such as pages visited, time spent, and interactions on the website
Any other information you provide directly via contact forms, registration, or during training inquiries
We do not knowingly collect or store sensitive information like Social Security numbers.

2. How do we collect information?

We collect information in the following ways:

When you submit a contact form
When you book or purchase training services
When you sign up for newsletters or promotions
When you communicate with us by phone, email, or messaging apps
Automatically through cookies and tracking tools when you browse the website

3. Why do we collect such personal information?

We collect and use personal information to:

Provide and manage our training services
Communicate with you regarding appointments, updates, and policies
Process transactions and maintain financial records
Improve our website, services, and customer experience
Send occasional marketing or promotional updates (with your consent)
Comply with legal or regulatory requirements
We do not sell your personal information under any circumstances.

4. How do we store, use, share, and disclose your personal information?

Our website is hosted on Wix.com. Your data may be stored on secure servers behind firewalls.

If we use third-party payment gateways (such as Stripe, Square, or PayPal), they are PCI-DSS compliant and responsible for securely processing your payment information.

We do not share your personal information with third parties, except in the following situations:

With service providers that help us operate our website or deliver services
When required by law, regulation, or court order
To protect our legal rights or prevent fraud

You May view the privacy policy of each company on their respective websites.

5. How do we communicate with you?

We may contact you via:

Email or text to confirm appointments, answer questions, or send updates
Occasional newsletters or promotions (you can unsubscribe at any time)
Phone calls / text for scheduling or urgent service-related matters

You may opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

6. How do we use cookies and tracking tools?

Our website uses cookies and similar technologies to:

Improve functionality and user experience
Analyze traffic and usage patterns
Enable features like forms, appointment scheduling, or chat support
Some third-party services (e.g., Google Analytics) may place their own cookies or use similar tracking. These are subject to their own privacy policies.
You can manage your cookie settings through your browser at any time

7. Use of Images, Videos, and Media

By participating in services provided by Sonia’s Pawsitive Dog Training, you acknowledge and agree that we may capture photographs, videos, and other media during training sessions, events, or consultations. These may include images of:

Your dog(s)
You (the client, handler, or any additional members present)
Our trainers, staff, training facilities, private or public locations used for training

We may use this media—without prior notice—for purposes including but not limited to:

Promotional and marketing materials
Educational or training resources (including online courses or seminars)
Social media platforms (e.g., Instagram, Facebook, YouTube)
Our website, newsletters, blog, and printed materials

If you prefer not to have your likeness or your pet’s image used, you may opt out by indicating your preference on the enrollment form or by submitting a written request to us at any time.

We will always respect and honor your decision to withhold consent for media use, and we will never sell or misuse visual content.

8. How can you withdraw your consent?

If you no longer want us to process your information, or wish to access, correct, or delete your data, you can contact us using the information on our contact page.

9. Privacy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting. If we make significant changes, we will notify you here and update the “Effective Date” above.